Refund Policy
At rosecarmineshop.com, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward refund process. Please review the following policy to understand your options.
Returns & Exchanges
We accept returns and exchanges within 14 days of delivery. To be eligible, items must be unused, in their original packaging, and in the same condition as when you received them.
Non-Returnable Items
Certain products cannot be returned, including:
- Gift cards
- Personalized or custom-made items
- Products marked as final sale
Refund Process
- Request a Return – Contact our customer service team to initiate a return.
- Ship Your Item – Once approved, return the item to us using a trackable shipping method.
- Inspection & Refund – After receiving and inspecting your return, we will process your refund within 5-7 business days.
Refund Method
Refunds will be issued to the original payment method. Shipping costs are non-refundable unless the return is due to an error on our part.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately. We will arrange a replacement or refund at no additional cost.
Exchanges
To exchange an item, follow the return process and place a new order for the desired product.
Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, check with your bank or payment provider first. If the issue persists, contact us for assistance.
Need Help?
For any questions regarding our refund policy, please reach out to our customer service team. We’re here to help!